Terms of Use

Our Terms & Conditions

These Terms & Conditions ("Terms") govern all bookings and services provided by Towing Solutions Ltd ("the Organisation"). By booking a course, facilities or trailer/towbar-related service, you agree to be bound by these Terms.

1. Definitions

1.1 Meanings

Agreement: the Booking Form and these Terms together.
Booking Form: these Terms together with the Booking Form to which these Terms are attached.
Contract: the contract for the purchase of the Course or Services.
Course: the training course you have booked and paid for in cleared funds for your delegates to attend, provided by the Organisation.
Fee: charges for the Services applied by the Organisation.
Organisation: Towing Solutions Ltd, The Old Dyehouse, London Road Terrace, Macclesfield, SK11 7RN.
Services: any facilities and/or courses provided by the Organisation (including trailer/towbar-related services).
Working Days: any day except Saturday, Sunday and UK public and Bank Holidays.

2. Bookings and Confirmation

2.1 Offers and Acceptance

Your completed Booking Form constitutes an offer to purchase on these Terms. No offer is accepted by the Organisation other than by: (i) written acknowledgement issued by the Organisation ("Course Acceptance"); or (ii) receipt of full cleared funds (subject to clause 4.3). Your standard terms (if any) are excluded.

2.2 Contract Formation

No Contract comes into existence except in accordance with clause 2.1.

2.3 Provisional Bookings

The Organisation may release provisional bookings and resell availability until a fully completed Booking Form and cleared payment are received.

2.4 Joining Instructions

Joining instructions (including location maps and course details) are issued once cleared funds are received. Attendance cannot commence without cleared funds. Please forward joining instructions to delegates.

2.5 Late Bookings

Where a Booking Form and payment are provided fewer than 5 Working Days before the start date (or on the day), payment may be accepted at the Organisation’s Operations Director’s discretion by cash or debit card only.

3. Invoices and Payment

3.1 Due Date

All Fees must be paid in full a minimum of 15 Working Days prior to the start of training to secure places. Attendance will not commence without payment.

3.2 Documents

A receipted invoice is issued when cleared funds are received (typically with the joining instructions). For payments received within five (5) Working Days of the start date, the Course Acceptance/receipted invoice is issued as soon as funds clear.

3.3 Additional Expenses

You are responsible for additional expenses (e.g., travel, accommodation). A list of local hotels may be provided with joining instructions for you to arrange directly.

3.4 VAT

A VAT receipt is issued to the contact details on the Booking Form unless otherwise specified. All prices are subject to VAT at the prevailing rate.

3.5 Late/Unpaid Sums

If cleared payment is not received but you and/or your delegates attend or otherwise use the Services, the Organisation may: (i) charge interest on all sums due at 8% per annum above the base rate (accruing daily) until paid; (ii) charge a fixed sum for collection costs plus legal costs under the Late Payment of Commercial Regulations 2002; and (iii) apply interest before and after judgment.

4. Amendments and Cancellations

4.1 General Requirement

Cancellations are only effective when received in writing by the Organisation.

4.2 Cancellations – Courses (All Training)

• Cancellations received up to 5 Working Days prior to the course start date: no training fee charged.
• Cancellations received after the 5 Working Days’ notice or non-attendance: full course charges apply with no future training credit.
• Delegate substitutions are permitted up to the training date; please inform the Organisation before course commencement.

4.3 Cancellations – Trailer & Towbar Services (Where Applicable)

Where the booking relates to trailer/towbar services or where the Organisation has specified a tiered cancellation structure, the following scale applies based on when written notice is received before the start date:

• Over 30 Working Days: Nil charge
• Between 30 and 21 (inclusive) Working Days: 25% of Fee
• Between 20 and 11 (inclusive) Working Days: 50% of Fee
• 10 Working Days or fewer: 100% of Fee

Charges under this scale cannot be transferred or credited to a future booking.

4.4 Cancellation by the Organisation

• The Organisation may cancel or change a course/service at any time, including (but not limited to) lack of participation, facilities/equipment issues, or trainer availability.
• If the Course/Service does not proceed for any reason (including circumstances beyond the Organisation’s control), remedies may include: (a) a rescheduled date within 6 months for the same Course/Service; and/or (b) a full refund of the Fee.
• The Organisation is not liable for any direct, indirect, consequential or special damages arising from cancellation or change, including penalties for travel or accommodation.
• The Organisation may cancel if a client is violent or aggressive towards staff or associated persons.
• The Organisation may cancel if the client’s vehicle and/or trailer/caravan is not fit for purpose (including expired MOT, lack of valid insurance, or invalid driving licence).

4.5 Changes to Fees

By written notice within 14 days before commencement, the Organisation may vary and/or increase Fees from the date they take effect.

4.6 Transfers

Transfers (to another date/time/delegate/venue) may be requested up to 10 Working Days prior to the start date; an administration fee of £25 may apply.

5. Liability

5.1 Exclusions

Subject to clauses 5.4 and 5.5, the Organisation is not liable for loss of profits, business, goodwill, anticipated savings, goods, contract, data, information, or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses. The Organisation’s total liability in contract, tort (including negligence), misrepresentation, restitution or otherwise is limited to the price paid for the Services.

5.2 Events Beyond Control

No liability is accepted for cancellation, delay, irregularity, inconvenience or consequential loss arising from changes in timings or Services due to weather, war, strikes, riots, civil commotion, quarantine or other circumstances beyond the Organisation’s direct control.

5.3 Property and Personal Injury

Subject to clause 5.4, the Organisation is not responsible for personal injury, or loss of or damage to your or your delegates’ property or equipment, however caused.

5.4 Non-excludable Liability

Nothing in these Terms limits or excludes liability for death or personal injury resulting from negligence, or for fraud or fraudulent misrepresentation.

5.5 Implied Terms

All warranties, conditions and other terms implied by statute or common law are excluded to the fullest extent permitted by law.

6. The Organisation’s Obligations

The Organisation will use reasonable endeavours to manage the Services you have booked and to meet any dates you specify; all such dates are estimates and time is not of the essence.

7. Your Obligations

• You are responsible for choosing the Services and ensuring suitability for your purposes.
• Please disclose any medical conditions, disabilities or food allergies that may affect delivery of the Services at the time of booking (or on the Booking Form where indicated).
• For on-road training, please bring a standard-size rear number plate.
• If using your own vehicle, you must have a valid driving licence, insurance, tax and (where applicable) MOT.

8. Health and Safety

The Organisation will use reasonable endeavours to observe applicable health and safety rules and reasonable security requirements at the venue and communicate them to delegates. The Organisation is not liable if observing such requirements results in breach of any other obligation under these Terms.

9. Complaints

If you have a problem on the day, please inform the tutor immediately so matters can be addressed. It may be considered unreasonable to raise no issue on the day but later submit a written complaint.

10. Data Protection & Privacy

Towing Solutions Ltd is registered under the Data Protection Act 2018. Personal information supplied to Towing Solutions Ltd will be stored securely and used in relation to Towing Solutions’ work. Details of purposes can be found via our entry on the Information Commissioner’s website. We will not disclose personal data to third parties without consent. You and/or your delegates may be contacted by post or email regarding future events or publications organised or promoted by Towing Solutions. Periodic database update forms provide opportunities to amend or delete your details.

10.1 Photo Permissions

Staff may take photos during training for marketing and social media. If you do not wish to be included, please notify the office prior to your course start date with your name/company details.

11. Copyright

All materials and contents (including course literature, seminar materials and documentation) provided by the Organisation remain its confidential property and are subject to copyright. They must not be used by, submitted to, or reproduced (in whole or part) by any other party without prior written permission.

12. Notices

Serve all notices in writing to: Towing Solutions Ltd, The Old Dyehouse, London Road Terrace, Macclesfield, SK11 7RN. Notices must be delivered personally, or sent by pre-paid first class post, recorded delivery, facsimile or electronic communication.

13. Waiver

A waiver of any right is effective only if in writing and applies solely to the circumstances for which it is given. No failure or delay to exercise any right or remedy constitutes a waiver, nor precludes further exercise. Rights under this Agreement are cumulative unless otherwise provided.

14. Severance

If any provision (or part) is found invalid, illegal or unenforceable by a competent authority, it shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or (if not possible) deemed deleted, without affecting the remaining provisions.

15. Entire Agreement

This Agreement constitutes the whole Contract between the parties and supersedes all previous agreements relating to its subject matter. Each party acknowledges it has not relied on any statement, representation, assurance or warranty not set out in this Agreement. Nothing in this clause limits or excludes liability for fraud.

16. Assignment

You shall not assign, transfer, charge, mortgage, subcontract or deal in any manner with any rights or obligations under this Agreement without prior written consent. The Organisation may at any time assign, transfer, charge, mortgage, subcontract or deal with its rights, and may subcontract or delegate any obligations to third parties or agents. Each party acts on its own behalf and not for the benefit of another person.

17. Rights of Third Parties

No person other than a party to this Agreement has rights under or in connection with it by virtue of the Contracts (Rights of Third Parties) Act 1999.

18. Governing Law and Jurisdiction

This Agreement is governed by and construed in accordance with the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales.

19. Registered Office

Towing Solutions Ltd, The Old Dyehouse, London Road Terrace, Macclesfield, SK11 7RN.